Support


If you're having trouble with using TextTone or maybe just can't get the right results, then this page may solve your problem. Listed below are answers to various technical problems. If, however, one of the answers below still doesn't solve the problem, or you're experiencing any bugs in the software, then you can submit them for attention using the form at the bottom of the page.

For output I choose to copy the final HTML code to the Clipboard. However, when I go to paste it into my HTML editor, I get either nothing or something completely different. Why?

This problem happens because you have performed some other Clipboard operation (cut, copy, etc.) from another application after finishing with TextTone, but before trying to paste the HTML code. The other application has either cleared the Clipboard, or replaced the code with it's own data. To prevent this happening in the future, paste the HTML code straight away, before doing anything with any other applications.

I pasted the finished code into my WYSIWYG web page authoring program, but instead of the coloured text, it just shows the HTML source code. Why doesn't it interpret the code?

You need to paste the HTML source code into your authoring program's HTML code view. To find out how to show the page source, consult your program's help material. If your program does not have an HTML source view, you will need to add the TextTone-generated code after creating the page, by opening it in a plain text editor, such as Notepad.

I specified a long/large piece of text, but in the preview box I can't see the tail end of the text. Does the preview box scroll?

Unfortunately, in the first edition of v1.05 of TextTone there was no scrolling feature for the preview box. As a workaround, you could start off with a low figure for the size, and then preview it with this small text. If the colours are to your liking, then you can go back and increase the font size before finally outputting the resultant HTML code.

A scrolling feature was added in the second edition of TextTone v1.05. If you are missing this feature and do want this functionality, then you will need to download the current edition. The first edition can be identified by it's EXE file size, which is 90KB, compared to 379KB for the current release.

I chose a different background colour for the text, but when I output the coloured text to an HTML file, it didn't show the page background as this colour. Why not?

The background colour feature is there for comparison only. Quite rightly, it could have been implemented to change the background colour of the generated template page, but as there is also an output option to paste the HTML code to the clipboard - which cannot make use of a page background colour, as the code is intended to be pasted into an existing web page - then a trade-off had to be made. It was decided that the user should be able to compare background colours against their coloured text, but leave the final specification for background colour of the containing page for later.

Is there a version which allows you to choose colours from a web-safe palette?

No, not at present. However, if you desperately want it to use colours from the 216-shade web-safe palette, then follow this procedure:

  1. On step 4, having clicked one of the 'Change...' buttons to pick a colour, click the 'Define Custom Colors' button in the resultant window that pops up.
  2. Enter the red, green and blue (RGB) numeric values for your web-safe colour into the appropriate text boxes on the right.
  3. Click 'OK'.

I have a hexadecimal-format HTML colour value like "#C7DFFF". How can I convert that to RGB values?

There's a handy trick for this that you can do with the Windows Calculator. Start the Calculator (it's normally found in the 'Accessories' folder on your Start Menu) and follow these simple steps:

  1. From the 'View' menu, choose 'Scientific'.
  2. Choose the 'Hex' option on the left of the window.
  3. Enter the first two digits (e.g. "C7").
  4. Switch back to the 'Dec' option on the left.
  5. Voila! You have your decimal value for red. Repeat steps 2 to 4 for each subsequent 2-digits in the HTML colour string (e.g. "DF", then "FF") to give the green and blue values..

On the last step (step six) of the program, I chose to create a template file. I gave a filename and TextTone asked me if I wanted to view it now. I pressed 'Yes', but my web browser program was not started to view it.

This may happen because, even though you may have web browsing software installed, it is not registered in Windows as the default viewer for files with an 'htm' extension (or whatever extension you gave the template file, if different).

There are two possible solutions to this problem. The first (and recommended) option, depending on the web browser, is that there may be a setting for it to check whether it is the default viewer for HTML files upon it's startup. If you set this option, and then exit and re-run the browser, it will probably ask you to confirm if you want to do so. Otherwise, it will probably have done it automatically.

The second solution is to create the association between HTML files and browser application manually. To do so, follow these steps:

  1. View the folder where you saved your template file in Windows Explorer or My Computer.
  2. Whilst holding down either Shift key, click the right-hand mouse button on the template file's icon.
  3. Release the Shift key, and select the 'Open With' command. A window with a list will appear.
  4. Make sure the small box labelled 'Always use this program...' has tick in it. If not, click on it.
  5. From the list, select the web browser application you would like to use.
  6. Click the OK button.

To test that this has worked, go back to Windows Explorer or My Computer and double-click the template file's icon. It should be loaded up into your chosen web browser application automatically.


Problem and Bug Report Form

Name:

E-Mail Address:

Operating System:

Program Version Number:

Note: The TextTone version number can be found on the About dialog box.

Please give a brief description of the problem. If the problem is reproducible, please list the actions necessary to re-create the problem. If not, please state the circumstances in which the problem occurred. Also, please give the contents of any error messages that appeared.

Description of Problem:

Actions/Circumstances:

Error Messages: